Returns -Refunds
 PEDAL CAR RETURN, REFUND AND CANCELLATION POLICY:
  • Returns will be accepted only on damaged merchandise or manufacturing defects (as determined by Manufacturer).
  • Customers must contact info@pedalcarsrusbygv.com before returning a product in order to obtain an authorization number and ship-to address.
  • A Dealer initiated RMA (Return Merchandise Authorization) is required before a return can be accepted.
  • Returns must be in the original packaging, having not been assembled and must be in "like new" condition suitable for resale.
  • Returns will be replaced or repaired at discretion of Manufacturer.  Replacement will ONLY be for the same model.
  • A canceled order will be credited in the full amount ONLY if product has not shipped.
  • An order cancelled while product is in transit will be subject to a restocking fee, the cost of the original shipment, plus the cost of the return freight. Non-defective returns are subject to a 20% restocking fee. The original freight charges will not be refunded.
  • Any refused/non-deliverable shipments will be subject to the original shipping costs, the shipping costs associated with the return shipment and a 20% restocking fee. Once we receive the returned merchandise and inspect the item(s), a product refund will be issued within ten (10) business days, less the 20% restocking fee, original shipping fee and return shipping fee. If original payment was made with a charge card, a credit will be posted to the same card. Purchases made by check will be refunded by check.
  • Unless the product was damaged upon receipt, all returns must be shipped prepaid freight. This means that customers are responsible for shipping the item back to the address supplied when the return was requested and for paying said shipping.
  • Customer is solely responsible for shipping any returned product to Pedalcarsrusbygv.com or its associated warehouses. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing or damaged, PedalCarsrusbygc.com's Return Procedure will be breached and Pedalcarsrusbygv.com may in its sole and absolute discretion reject the entire return or choose to impose necessary charges against the customer for replacement of the missing or damaged component(s).
  • Received orders may not be returned, exchanged or refunded unless merchandise is found to be defective as noted above.
  • If conditions for the product return as stated above are met, a dealer initiated RMA will be issued to you and this return authorization number (RA #) must be marked on your return package. With the exception of returns caused by our error, shipping costs for returned items will be buyer's responsibility as well as the original shipping charge and a restocking fee. No return will be accepted without invoice number or date of sale. To receive a refund or credit, returned items must be in original packaging, unused, in original condition and received at the address directed for returns within fifteen (15) days of your original receipt of the product. Item will be inspected prior to replacement or repair.
  • Shipping charges are never refundable.  

 

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